Monitoring - We have identified the issue and implemented a fix. Due to the nature of this issue, we recommend clearing your device's cache and cookies if you're continuing to experiencing any accessibility issues when trying to access app.kajabi.com. Alternatively, you can visit kajabi.com and select "Login" in the top, right hand corner. Please contact our support team if issues persist after performing these recommendations.
Apr 18, 2024 - 14:46 PDT
Investigating - We're currently investigating intermittent errors upon accessing app.kajabi.com. If you are continuing to encounter issues, we recommend clearing your browser's cache and cookies. We will update this page as soon as we have more information available.
Apr 18, 2024 - 14:29 PDT
App Availability
?
Operational
90 days ago
100.0
% uptime
Today
Admin
Operational
Coupons
?
Operational
API
Operational
Inbound Webhooks
?
Operational
Checkout
Operational
Offer Checkout
?
Operational
Email
Operational
Automated Site Emails
?
Operational
Custom Email Domain Setup (CEDS)
?
Operational
Marketing Email Editing and Scheduling
?
Operational
Sites
Operational
Page rendering
?
Operational
Support
Operational
Kajabi Signups
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
To help ensure high levels of service reliability, we will be performing routine database maintenance on 2024-05-04 between 5pm and 9pm PDT.
During this maintenance window, we anticipate two instances of downtime wherein the app and all associated services will be unavailable as follows; • Up to 1 minute of downtime near the beginning • Up to 15 minutes of downtime towards the end
Please keep in mind that these estimates may change and there may be other instances of disruptions within this window. We appreciate your patience while we work towards improving your experience on the Kajabi platform. Posted on
Apr 15, 2024 - 15:56 PDT
Resolved -
This incident has been resolved.
Apr 16, 13:37 PDT
Monitoring -
We have implemented a fix and are now monitoring the situation. You should no longer experience issues when accessing your Coaching groups.
Apr 16, 11:06 PDT
Investigating -
We are currently investigating an issue where Coaching groups are inaccessible. Our engineers are looking into the matter and we will update you as soon as possible.
Apr 16, 10:36 PDT
Resolved -
This incident has been resolved.
Apr 12, 18:41 PDT
Monitoring -
We are seeing the latency for Contact imports going back down to normal levels. You should no longer experience any delays when importing contacts. We are continuing to monitor the situation.
Apr 12, 17:13 PDT
Investigating -
We are currently investigating an issue that is causing latency for Contact import jobs. You may experience delays when importing your contacts. Our engineers are actively investigating and looking into the matter and we will provide further updates as soon as we have more information.
Apr 12, 13:52 PDT
Resolved -
This incident has been resolved and encoding times have returned to normal. If you continue to experience any issues, please re-upload the video or contact our support team.
Apr 12, 13:34 PDT
Update -
A fix has been implemented by our vendor and encoding/processing times are beginning to improve. We will update this page when times normalize.
Apr 12, 11:44 PDT
Identified -
The issue has been identified by our vendor, and encoding times are expected to return to normal soon.
Apr 12, 10:06 PDT
Investigating -
Due to a vendor disruption, we are currently experiencing delays when processing and encoding uploaded videos. We will update this page as soon as we have more information to share.
Apr 12, 09:32 PDT
Resolved -
We experienced a brief downtime at around 11:30 AM PDT resulting in an error accessing Communities. This issue has been resolved. If you continue to experience this issue please don't hesitate to contact support.
Completed -
The scheduled maintenance has been completed.
Apr 9, 22:41 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 21:00 PDT
Scheduled -
We will be performing scheduled maintenance on 2024-04-09 from 9pm-9:30pm PDT.
During this maintenance window, we anticipate a very brief disconnection that will last less than 60 seconds in which the app and associated services may become temporarily unavailable.
Apr 3, 09:33 PDT
Resolved -
This incident has been resolved.
Apr 9, 19:55 PDT
Identified -
We have identified the root cause of this issue is due to an outage with Google's network, which in turn is affecting Google Pay. We will continue to provide further updates as soon as we have more information.
Apr 9, 14:46 PDT
Investigating -
We are currently investigating an issue where Google Pay is not appearing as an option at checkout. We will provide further updates as soon as we have more information. We appreciate your patience at this time.
Apr 9, 14:00 PDT