tag:status.kajabi.com,2005:/historyKajabi Status - Incident History2024-03-28T05:51:17-07:00Kajabitag:status.kajabi.com,2005:Incident/203193292024-03-21T06:34:14-07:002024-03-21T06:34:14-07:00Issue accessing comments in the new Community<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>06:34</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>06:08</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>05:52</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating the issue on accessing comments in our new community. Our engineers are actively investigating and looking into the matter and we will provide further updates as soon as we have more information. <br />We appreciate your patience at this time.</p>tag:status.kajabi.com,2005:Incident/202823612024-03-17T01:32:23-07:002024-03-17T01:32:23-07:00Live Chat Unavailable<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>01:32</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>01:07</var> PDT</small><br><strong>Monitoring</strong> - We are now seeing successful live chat connections. We will continue to monitor until we are certain that functionality has been fully restored.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>00:47</var> PDT</small><br><strong>Investigating</strong> - Our vendor has ongoing maintenance and live chat is currently unavailable. If you require assistance, please email support@kajabi.com and an agent will be in touch with you. Thank you for your patience and understanding, we will update this page as soon as we have updates to share.</p>tag:status.kajabi.com,2005:Incident/202351732024-03-13T10:49:38-07:002024-03-13T10:49:38-07:00Unable to create a new post in the legacy community product<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:49</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved. Our engineers were able to successfully apply a solution and Heroes should now be able to post in their legacy community feeds.<br /><br />Please get in touch with our support team if you encounter any issues.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>09:26</var> PDT</small><br><strong>Identified</strong> - We have identified the cause of the inability to create new posts in the legacy community product. Our engineers are actively investigating and researching a solution. We appreciate your patience at this time.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>08:59</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating the inability to create new posts in the legacy community product. Our engineers are actively investigating and looking into the matter and we will provide further updates as soon as we have more information. We appreciate your patience at this time.</p>tag:status.kajabi.com,2005:Incident/201875262024-03-07T13:41:06-08:002024-03-07T13:41:06-08:00Automations Delayed Due to Large Queue Size<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:41</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>12:30</var> PST</small><br><strong>Monitoring</strong> - We have identified the cause of the Automation delays and a fix has been implemented. We are continuing to closely monitor the situation.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>11:23</var> PST</small><br><strong>Investigating</strong> - We are currently investigating delays in Automations due to a large queue size. Our engineers are actively investigating and looking into the matter and we will provide further updates as soon as we have more information. We appreciate your patience at this time.</p>tag:status.kajabi.com,2005:Incident/200618962024-02-23T16:38:20-08:002024-02-23T16:38:44-08:00Admin Login Errors<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>16:38</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved. Please contact our support team if you are unable to reach the Kajabi login page.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>16:07</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>16:04</var> PST</small><br><strong>Investigating</strong> - We are currently investigating increased errors upon attempting to reach the Kajabi login page. We will update this page once we have more information to share.</p>tag:status.kajabi.com,2005:Incident/199958142024-02-16T12:11:39-08:002024-02-16T12:11:39-08:00Payments Temporarily Paused<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>12:11</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>15:52</var> PST</small><br><strong>Monitoring</strong> - For a small number of sites, Kajabi Payments checkout pages were unable to process. The issue was identified and a fix has been implemented. We are continuing to monitor the situation.</p>tag:status.kajabi.com,2005:Incident/200004202024-02-16T08:52:47-08:002024-02-16T08:52:47-08:00Application Latency<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>08:52</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>07:04</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>06:44</var> PST</small><br><strong>Investigating</strong> - We are currently investigating a latency issue resulting in slowness in the app.<br /><br />Our engineers are investigating and looking into the matter. <br /><br />We'll provide an update soon once our team has identified the root cause. We highly appreciate your patience at this time.</p>tag:status.kajabi.com,2005:Incident/199711672024-02-15T20:14:39-08:002024-02-15T20:14:39-08:00Scheduled Maintenance<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>20:14</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>18:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>16:55</var> PST</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on 2024-02-15 from 6pm-7:30pm PST. <br /><br />During this maintenance window, we anticipate a very brief disconnection that will last less than 60 seconds in which the app and associated services may become temporarily unavailable.</p>tag:status.kajabi.com,2005:Incident/199681542024-02-15T09:30:56-08:002024-02-15T09:31:55-08:00Scheduled Maintenance<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:31</var> PST</small><br><strong>Update</strong> - This scheduled maintenance has concluded.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>09:02</var> PST</small><br><strong>Scheduled</strong> - The dependency for Custom Domain modification will be performing maintenance on February 15, 2024, between 9am to 9:30am PST. <br /><br />During this time, you may experience a 5 minute service disruption that will prevent Custom Domains from being connected or removed. This will not impact existing Custom Domain connections.</p>tag:status.kajabi.com,2005:Incident/199870392024-02-14T15:30:35-08:002024-02-14T15:30:35-08:00Issues Loading Community Meetups<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>15:30</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>14:40</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented the Meetups page should now load without issue. We are continuing to monitor for any irregularities.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>13:39</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues within the Community where Meetups are taking longer than normal to load and may occasionally fail. We will update this page as soon as we have more information to share.</p>tag:status.kajabi.com,2005:Incident/199612692024-02-11T08:39:05-08:002024-02-11T08:39:05-08:00PayPal Payment Issue<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>08:39</var> PST</small><br><strong>Resolved</strong> - The issue about Paypal payment failing has been resolved.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>07:50</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are currently monitoring the situation.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>07:11</var> PST</small><br><strong>Investigating</strong> - One of our payment providers, PayPal, is experiencing an outage. Some of the PayPal payments are failing. We'll keep everyone posted for any update regarding this issue.</p>tag:status.kajabi.com,2005:Incident/199607622024-02-11T05:28:09-08:002024-02-11T05:28:09-08:00PayPal Payment Issue<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>05:28</var> PST</small><br><strong>Resolved</strong> - The issue about PayPal payment failing has been resolved.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>05:27</var> PST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>04:47</var> PST</small><br><strong>Monitoring</strong> - Our vendor was able to identify and fix the issue, and the PayPal payments are now working as expected. We will continue to monitor the issue and keep you posted.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>04:15</var> PST</small><br><strong>Investigating</strong> - One of our payment providers, PayPal, is experiencing an outage. Some of the PayPal payments are failing. We'll keep everyone posted for any update regarding this issue.</p>tag:status.kajabi.com,2005:Incident/199327962024-02-08T12:39:55-08:002024-02-08T12:39:55-08:00Scheduled Maintenance<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>12:39</var> PST</small><br><strong>Completed</strong> - This maintenance has been canceled.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>10:20</var> PST</small><br><strong>Scheduled</strong> - The dependency for the Kajabi calendar service will be performing maintenance on February 9, 2024, from 7:30 pm to February 11, 2024, 8:30 pm PST. During this time, you may experience a service disruption that may impact booking sessions with the built-in Kajabi scheduler.</p>tag:status.kajabi.com,2005:Incident/199084822024-02-04T17:14:32-08:002024-02-04T17:14:37-08:00Missing One-click Unsubscribe in Email Header<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>17:14</var> PST</small><br><strong>Resolved</strong> - Our team has been made aware of the missing one-click unsubscribe in the email header. A fix for this issue has been deployed and your emails now contain the one-click unsubscribe link in the header. We are continuing to investigate the root cause of this issue to ensure it does not occur again and sincerely apologize for the inconvenience.</p>tag:status.kajabi.com,2005:Incident/199014532024-02-03T08:58:20-08:002024-02-03T08:58:20-08:00Automation to send an email issue<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>08:58</var> PST</small><br><strong>Resolved</strong> - We've received reports about the automation to send emails (live or preview) isn't working as intended. The issue has been identified and addressed.</p>tag:status.kajabi.com,2005:Incident/198208172024-01-24T14:07:54-08:002024-01-24T14:07:54-08:00Vendor Outage Affecting Coaching<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>14:07</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>10:43</var> PST</small><br><strong>Monitoring</strong> - Due to a vendor outage, some Outlook, Hotmail, and Live accounts are experiencing technical difficulties which will impact the ability to book coaching sessions. The vendor has implemented a fix and we're continuously monitoring the result. We will update this status page as soon as we have more information. Thank you for your patience.</p>tag:status.kajabi.com,2005:Incident/198102792024-01-23T18:13:37-08:002024-01-23T18:13:37-08:00Video Upload and Playback Issues<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>18:13</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>17:07</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented by our service provider, and we are seeing recovery with media playback and file uploads. We will continue to monitor for anomalous behavior and will update this page as necessary.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>15:29</var> PST</small><br><strong>Update</strong> - We are seeing improvements with media playback, but are continuing to experience issues with uploads.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>12:59</var> PST</small><br><strong>Identified</strong> - We are currently experiencing video playback and upload issues due to a vendor disruption. We will update this page as soon as we have information to share.</p>tag:status.kajabi.com,2005:Incident/196231992024-01-05T09:53:40-08:002024-01-05T09:53:43-08:00Application Latency and Intermittently Unavailable<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>09:53</var> PST</small><br><strong>Resolved</strong> - At 9:18am PST we experienced a spike in latency, which persisted through 9:29am PST. During this time, you may have experienced latency or intermittent unavailability when accessing the application and Kajabi sites. We have since identified and mitigated the cause, and we thank you for your patience throughout this time.</p>tag:status.kajabi.com,2005:Incident/196144692024-01-04T12:00:50-08:002024-01-04T12:00:50-08:00Vendor outage affecting Community access<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>12:00</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>11:23</var> PST</small><br><strong>Monitoring</strong> - Due to a vendor outage, there was a 30 minute window where Community access was unavailable. Our vendor has already resolved the issue and Communities are now accessible. We are continuing to monitor the situation and will update you with any new information.</p>tag:status.kajabi.com,2005:Incident/195346562023-12-26T04:53:55-08:002023-12-26T04:53:55-08:00Issue Loading Checkout Pages<p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>04:53</var> PST</small><br><strong>Resolved</strong> - We've resolved an issue in the app affecting checkout pages from loading after they were attempted multiple times. This incident is now resolved.</p>tag:status.kajabi.com,2005:Incident/195093762023-12-22T14:06:57-08:002023-12-22T14:06:57-08:00Unable to schedule Coaching Sessions<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>14:06</var> PST</small><br><strong>Resolved</strong> - Our vendor was able to identify and resolve the issue, and the Kajabi scheduler is now working as expected. Thank you for your patience. This incident is now resolved.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>13:18</var> PST</small><br><strong>Investigating</strong> - One of our vendors is currently experiencing issues which is affecting the Kajabi Scheduler for scheduling Coaching Sessions. We will post an update as more information is available.</p>tag:status.kajabi.com,2005:Incident/194934912023-12-20T16:24:01-08:002023-12-20T16:24:18-08:00Unable to load checkout page<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>16:24</var> PST</small><br><strong>Resolved</strong> - We have identified and resolved an issue that was preventing checkout pages from loading for all offers and all payment processors between 3:50 PM and 4:10 PM PST. All checkout functionality has been restored and transactions are processing normally.</p>tag:status.kajabi.com,2005:Incident/194837382023-12-19T17:39:44-08:002023-12-19T17:39:44-08:00Intermittent PayPal Errors during Checkout<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>17:39</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved. Please get in touch with support if you’ve encountered any irregularities regarding PayPal payments made through the Kajabi integration during the window of this incident.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>14:16</var> PST</small><br><strong>Investigating</strong> - We are actively investigating intermittent errors related to the PayPal integration. We are diligently working with PayPal to gather more details and will keep you updated via this page as soon as we have more information available.</p>tag:status.kajabi.com,2005:Incident/193783372023-12-08T16:09:16-08:002023-12-08T16:09:16-08:00Receipts not being sent for successful purchases<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>16:09</var> PST</small><br><strong>Resolved</strong> - This issue has been resolved. Thank you for your continued patience throughout this time.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>09:04</var> PST</small><br><strong>Monitoring</strong> - We have pushed out a fix for this issue and are continuing to monitor the situation. Affected receipts will slowly be sent out in the next 24 hours. There is no need to manually resend them.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>08:50</var> PST</small><br><strong>Investigating</strong> - We are investigating an issue that may affect receipts sending and will provide updates as soon as we have more information.</p>tag:status.kajabi.com,2005:Incident/191210262023-11-14T16:05:27-08:002023-11-14T16:05:27-08:00Email Sending Delays<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>16:05</var> PST</small><br><strong>Resolved</strong> - Throughout this incident window you may have experienced slight latency when navigating throughout the application, in addition to email sending delays. Both of these services have since been resolved.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>15:15</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and email delivery times are back to normal. We are continuing to closely monitor this service.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>14:04</var> PST</small><br><strong>Identified</strong> - We've identified the issue and are working towards alleviating email queues.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>11:48</var> PST</small><br><strong>Investigating</strong> - We are investigating delays when sending marketing emails and will provide updates as soon as we have more information.</p>