Video Processing and Encoding Delays

Incident Report for Kajabi

Resolved

This incident has been resolved and encoding times have returned to normal. If you continue to experience any issues, please re-upload the video or contact our support team.

Posted Apr 12, 2024 - 13:34 PDT

Update

A fix has been implemented by our vendor and encoding/processing times are beginning to improve. We will update this page when times normalize.

Posted Apr 12, 2024 - 11:44 PDT

Identified

The issue has been identified by our vendor, and encoding times are expected to return to normal soon.

Posted Apr 12, 2024 - 10:06 PDT

Investigating

Due to a vendor disruption, we are currently experiencing delays when processing and encoding uploaded videos. We will update this page as soon as we have more information to share.

Posted Apr 12, 2024 - 09:32 PDT