Update - We’re currently experiencing longer-than-usual response times from our Support team following a major technology migration completed on Wednesday (10/29) night. Unexpected issues from this process have created a backlog.
Our team is actively working to resolve this and expects to return to normal response times by Monday (or sooner).
Nov 06, 2025 - 10:19 PST
Identified - We're experiencing a high volume of inquiries and wait times may be longer than usual.
We're working to get to our Heroes as quickly as possible. In the meantime, you may be able to find an answer to your question by visiting our Help Center at https://help.kajabi.com.
We appreciate your patience and understanding.
Oct 31, 2025 - 13:17 PDT
App Availability
?
Operational
90 days ago
100.0
% uptime
Today
Admin
Operational
Coupons
?
Operational
API
Operational
Inbound Webhooks
?
Operational
Checkout
Operational
Offer Checkout
?
Operational
Email
Operational
Automated Site Emails
?
Operational
Custom Email Domain Setup (CEDS)
?
Operational
Marketing Email Editing and Scheduling
?
Operational
Sites
Operational
Page rendering
?
Operational
Support
Operational
Kajabi Signups
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Nov 8, 2025
No incidents reported today.
Nov 7, 2025
No incidents reported.
Nov 6, 2025
Unresolved incident: Notice Regarding Kajabi Support Wait Times.
Completed -
Scheduled maintenance is complete and our support conversation widget is back up.
We're currently experiencing a high volume of inquiries and wait times may be a little longer than usual. We're working to get to our Heroes as quickly as possible. In the meantime, you may be able to find an answer to your question by visiting our Help Center at https://help.kajabi.com.
Oct 29, 23:45 PDT
Verifying -
Scheduled maintenance is complete and our support conversation widget is back up.
We're currently experiencing a high volume of inquiries and wait times may be a little longer than usual. We're working to get to our Heroes as quickly as possible. In the meantime, you may be able to find an answer to your question by visiting our Help Center at https://help.kajabi.com.
Oct 29, 23:43 PDT
Update -
Scheduled Maintenance is still in progress, taking a little longer than expected. We'll update this status when we have more information.
Oct 29, 21:12 PDT
Update -
Scheduled Maintenance is still in progress. We estimate for the maintenance to complete by 9:00 PM PT.
Oct 29, 20:07 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 17:04 PDT
Scheduled -
We know that world-class support is essential to your success. To deliver the faster, smarter, and more impactful experience you deserve, we are performing a major upgrade as part of our commitment to completely reimagine and elevate our Support infrastructure.
To apply these critical system upgrades, our support chat widget will be unavailable on Wednesday, October 29th, from 5-8pm PST.