Cloudflare Service Issues affecting access to Hero sites and Admin account with unexpected 500 errors
Monitoring - A fix has been implemented by Cloudflare, and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
Nov 18, 2025 - 06:53 PST
Identified - We are aware of a Cloudflare incident that is causing Heroes and your members to experience an unexpected 500 error when visiting your page. Cloudflare is investigating this issue, and we will provide updates to this page as soon as possible.
Nov 18, 2025 - 04:11 PST
Uptime over the past 90 days. View historical uptime.
App Availability ? Major Outage
90 days ago
99.55 % uptime
Today
Admin Operational
Coupons ? Operational
API Operational
Inbound Webhooks ? Operational
Checkout Operational
Offer Checkout ? Operational
Email Operational
Automated Site Emails ? Operational
Custom Email Domain Setup (CEDS) ? Operational
Marketing Email Editing and Scheduling ? Operational
Sites Operational
Page rendering ? Operational
Support Operational
Kajabi Signups Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 18, 2025

Unresolved incident: Cloudflare Service Issues affecting access to Hero sites and Admin account with unexpected 500 errors.

Nov 17, 2025
Notice Regarding Kajabi Support Wait Times
Resolved - Our support backlog is back to a stable state. Thank you for your patience and understanding over the past few weeks while our team worked diligently to restore normal service.
Nov 17, 11:37 PST
Update - We’re currently experiencing longer-than-usual response times from our Support team following a major technology migration completed on Wednesday (10/29) night. Unexpected issues from this process have created a backlog.

Our team is actively working to resolve this and expects to return to normal response times by Monday (or sooner).
Nov 6, 10:19 PST
Identified - We're experiencing a high volume of inquiries and wait times may be longer than usual.

We're working to get to our Heroes as quickly as possible. In the meantime, you may be able to find an answer to your question by visiting our Help Center at https://help.kajabi.com.

We appreciate your patience and understanding.
Oct 31, 13:17 PDT
Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

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