Delays in Contact Filtering Data for Email Activity
Monitoring - A fix has been implemented and we are monitoring the results. Contact search may still not reflect recent email event data until the it gets backfilled. There is no data loss. We will continue to keep you updated here.
Jan 23, 2026 - 10:48 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 23, 2026 - 10:24 PST
Investigating - We’re currently investigating an issue causing delays in processing recent email activity. As a result, Heroes may be unable to filter contacts by recent email events across broadcasts and sequences. We’ll update this status page as more information becomes available.
Jan 23, 2026 - 09:29 PST
Uptime over the past 90 days. View historical uptime.
App Availability Operational
90 days ago
99.47 % uptime
Today
Admin Operational
Coupons Operational
API Operational
Inbound Webhooks Operational
Checkout Operational
Offer Checkout Operational
Email Operational
Automated Site Emails Operational
Custom Email Domain Setup (CEDS) Operational
Marketing Email Editing and Scheduling Operational
Sites Operational
Page rendering Operational
Support Operational
Kajabi Signups Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 27, 2026

No incidents reported today.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

Unresolved incident: Delays in Contact Filtering Data for Email Activity.

Jan 22, 2026

No incidents reported.

Jan 21, 2026
Community "View Reply" Button Unresponsive
Resolved - This incident has been resolved.
Jan 21, 15:40 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 21, 14:27 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 21, 13:36 PST
Investigating - We are currently experiencing an issue where the Communities "View Reply" button within posts is inaccessible. Users may be unable to see some comments during this time.

Our engineering team is actively investigating the cause and working to resolve the issue as quickly as possible. We’ll provide updates here as more information becomes available.

Thank you for your patience and understanding.
Jan 21, 13:29 PST
Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026
Intermittent Checkout and Admin Loading Issues
Resolved - This incident has been resolved.
Jan 17, 19:45 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 17, 19:40 PST
Investigating - We are currently seeing issues with admin and checkout loading due to a vendor outage (https://status.openexchangerates.org/ ). We will update this page as new information becomes available. We appreciate your patience and understanding during this time.
Jan 17, 19:22 PST
Jan 16, 2026

No incidents reported.

Jan 15, 2026
Delay in Contact data and search results on the Contact Screen
Resolved - This incident has been resolved.
Jan 15, 13:22 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 05:31 PST
Investigating - Contact data and search results are currently delayed. There is no data loss—all your information is safe. Newly created or updated contacts may take a little time to appear in your contact list.

We are currently investigating and will update this status when we have more information.
Jan 15, 04:26 PST
Jan 14, 2026
Delay in Contact data and search results on the Contact Screen
Resolved - This incident has been resolved.
Jan 14, 15:50 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 15:30 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 14, 15:20 PST
Investigating - Contact data and search results are currently delayed. There is no data loss—all your information is safe. Newly created or updated contacts may take a little time to appear in your contact list.

We are currently investigating and will update this status when we have more information.
Jan 14, 15:08 PST
Intermittent errors when accessing the Community Product
Resolved - This incident has been resolved.
Jan 14, 12:29 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 11:10 PST
Investigating - We are currently investigating this issue.
Jan 14, 09:54 PST
Jan 13, 2026

No incidents reported.

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