Issues with ActiveCampaign Integration
Monitoring - A fix has been implemented and we are seeing successful events as well as successful retries on past events. We will continue to monitor this and will update when fully resolved.
May 12, 15:19 PDT
Update - We are continuing to investigate the issues with our ActiveCampaign integration and have opened a ticket with them. While not all events are failing, we will be sure to retry any events that failed to send at the resolution of this incident.
May 12, 13:23 PDT
Investigating - We are currently aware and are investigating the issue with our native ActiveCampaign integration where tasks are not going through. We will provide an update once we have more details.
May 12, 11:54 PDT
Uptime over the past 90 days. View historical uptime.
App Availability ? Operational
90 days ago
99.53 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 12, 2021

Unresolved incident: Issues with ActiveCampaign Integration.

May 11, 2021
Kajabi support chat is experiencing a lingering outage.
Resolved - The fix has been implemented and chat functionality has been restored. Thank you for your patience while we worked with our vendor towards a resolution.
May 11, 15:22 PDT
Update - While we have observed partial support chat functionality, our Kajabi Heroes may experience elevated chat queue times until full functionality is restored. Thank you for your patience while we work towards a complete resolution.
May 11, 14:58 PDT
Update - Thank you for your patience while we work with our vendor to reach a resolution. Please know that we are doing our best to support your needs. As a reminder please email support@kajabi.com so that we can receive and manage your ticket ASAP.
Thank you for choosing Kajabi!
May 11, 13:22 PDT
Investigating - We've noticed some issues affecting our support chat. Our chat vendor has reported a resolution however we're experiencing lingering problems. We'll provide an update soon as we have more from their team. Please reach out to support@kajabi.com for your needs. We greatly appreciate your patience at this time.
May 11, 09:32 PDT
Support Chat is currently unavailable
Resolved - Our team has seen our chat improve and our vendor has identified that their incident is over. Thank you for your patience and thank you for choosing Kajabi!
May 11, 08:42 PDT
Investigating - We've noticed some issues affecting our support chat. Our chat vendor is investigating and looking to resolve the matter. We'll provide an update soon as we have more from their team. Please reach out to support@kajabi.com for your needs. We greatly appreciate your patience at this time.
May 11, 07:15 PDT
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021
Certain Application features unavailable
Resolved - All application features and speed are operating at normal levels. This incident has been resolved
May 8, 16:32 PDT
Monitoring - A fix has been implemented and we are seeing the application operate at expected speeds. We will continue to monitor application performance through the day and will update when fully resolved.
May 8, 13:03 PDT
Update - Our team has identified the root cause of the issue. We are now working to implement the fix to return functionality back to normal. Once the fix is in place, we will provide an update.
May 8, 12:27 PDT
Identified - The issue has been identified and we are working towards a resolution.
May 8, 11:50 PDT
Investigating - We are aware that certain parts of the application are inaccessible or loading slowly.
May 8, 11:50 PDT
May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021
Database Patching and Restart Maintenance
Completed - The scheduled maintenance was completed and the app is available now. We are monitoring the system to ensure stability and reliability.
May 3, 00:16 PDT
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 00:00 PDT
Scheduled - To help ensure high levels of service reliability we will be performing routine maintenance on our database on Monday, May 3, 2021, at 12:00 AM Pacifc. During the maintenance procedure, the app and all associated services will be unavailable for approximately 5 minutes. We'll be updating this page in real-time during and at the completion of the maintenance procedure.

We appreciate your patience while we constantly work towards improving your experience on the Kajabi platform.
Apr 26, 06:00 PDT
May 2, 2021

No incidents reported.

May 1, 2021
Activating a new Product theme will log out account users and admins.
Resolved - Our team has resolved the issue. Every incident is thoroughly investigated to mitigate future occurrences. We greatly appreciate your patience while our team fixed the underlying problem.
May 1, 14:18 PDT
Monitoring - The fix has been implemented, and the app has returned to normal. We're now monitoring the platform and ensuring that functionality has stabilized.
May 1, 13:31 PDT
Identified - Our team has identified the root cause of the issue. We are now working to implement the fix to return functionality to this app feature under the beta experience. Once the fix is in place, we'll provide an update.
May 1, 11:49 PDT
Update - We've noticed some issues in the app affecting Product themes. If a new or existing Product theme is "Activated" then the account user/admin will be logged out of their account. In order to log back in you must open a new browser tab.
We've Identified this being related to a beta feature you can find in your "Kajabi Labs". Please turn off "Add Website Pages" beta feature which can be found under Settings < Labs < turn off "Add Website Pages".
Our engineers are investigating and looking into the matter. We'll provide an update soon once our team has identified the root cause. We highly appreciate your patience at this time.
May 1, 10:50 PDT
Investigating - We've noticed some issues in the app affecting Product themes. If a new or existing Product theme is "Activated" then the account user/admin will be logged out of their account. In order to log back in you must open a new browser tab.
Our engineers are investigating and looking into the matter. We'll provide an update soon once our team has identified the root cause. We highly appreciate your patience at this time.
May 1, 10:38 PDT
Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

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