All Systems Operational
Uptime over the past 90 days. View historical uptime.
App Availability ? Operational
90 days ago
99.81 % uptime
Today
Admin Operational
Coupons ? Operational
API Operational
Inbound Webhooks ? Operational
Checkout Operational
Offer Checkout ? Operational
Email Operational
Automated Site Emails ? Operational
Custom Email Domain Setup (CEDS) ? Operational
Marketing Email Editing and Scheduling ? Operational
Sites Operational
Page rendering ? Operational
Support Operational
Kajabi Signups Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 5, 2021
Outbound Marketing Email Delays
Resolved - Our team has resolved the issue. We greatly appreciate your patience.
Dec 5, 09:35 PST
Monitoring - The fix has been implemented. We're now monitoring the platform and ensuring that functionality has stabilized.
Dec 5, 09:30 PST
Identified - Our team has identified the root cause of the issue. We are now implementing the fix to return functionality to this app feature. Once the fix is in place, we'll provide an update.
Dec 5, 08:48 PST
Investigating - We've noticed some issues in the app creating a delay in email deliveries. No delays have been detected on Transactional Emails at this time, however, we will continue to monitor and update as changes occur.

Our engineers are investigating and looking into the matter. We'll provide an update soon once our team has identified the root cause. We highly appreciate your patience at this time.
Dec 5, 08:13 PST
Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021
Network System Update
Completed - The maintenance has been completed successfully. We appreciate your patience and understanding as we improve our services.
Dec 2, 20:16 PST
In progress - Our scheduled maintenance is currently in progress, and we appreciate your patience. You and your customers should be able to access the app’s features and functionalities during the maintenance window.
Dec 2, 20:00 PST
Scheduled - Dear Kajabi Heroes,

In order to ensure that our systems are fine tuned and optimized for reliability, we will be performing some network related maintenance on our platform tonight, Dec 2nd, 2021 between 8 PM PST and 8:15 PM PST.

We do not expect any impact on you or your customers and the app’s features and functionalities are going to run as normal during the maintenance window.

You can check this page for real-time updates about the maintenance.

We appreciate your support of our mission to improve the Kajabi platform constantly!
Dec 2, 10:42 PST
Kajabi Admin Panel occasional timeouts.
Resolved - This incident has been resolved.
Dec 2, 15:07 PST
Monitoring - We were able to identify that this is not an issue, and normal operating behavior for security. Clearing your browser's cache and cookie should fix the behavior. Please reach out to support@kajabi.com if the issue still persists.
Dec 2, 11:14 PST
Investigating - We are experiencing reports of customers seeing an error page when trying to login. This issue is our highest priority. Clearing your cache and cookies should temporarily fix the issue. We will keep you informed on this page as we work toward a fix.
Dec 2, 11:03 PST
Dec 1, 2021

No incidents reported.

Nov 30, 2021
Admin Panel and Sites Slow or Inaccessible
Resolved - This incident has been resolved. Every incident is thoroughly assessed to mitigate and prevent any future instances and we thank you greatly for your patience and understanding while we came to a resolution.
Nov 30, 15:06 PST
Monitoring - Latency has recovered and the application is back to peak stability. We are continuing to closely monitor web accessibility.
Nov 30, 14:29 PST
Update - The force log out has occurred and we've observed a further decline in errors. We are continuing to work towards resolving web request latency, both in-app and customer sites.
Nov 30, 13:08 PST
Update - As we work towards deploying the fix, one of the mitigation efforts may force log out customers, members, and affiliate users. We don't anticipate this to have any negative impact.
Nov 30, 12:43 PST
Identified - We have identified the cause of the issue and are working towards instating the fix as safely and urgently as possible.
Nov 30, 12:16 PST
Update - We've observed a decline in timeouts and are continuing to work towards further decreasing latency.
Nov 30, 11:45 PST
Update - We are working towards resolving the increased latency as quickly and urgently as possible. Thank you for your patience and we will update this page as conditions improve.
Nov 30, 11:09 PST
Update - We are continuing to investigate elevated web request latency and occasional timeouts. Thank you for your patience and understanding during this time.
Nov 30, 10:17 PST
Investigating - We are experiencing increased web request latency and occasional timeouts. This issue is our highest priority. We will keep you informed on this page as we work toward a fix.
Nov 30, 09:54 PST
Errors When Scheduling Calendly Session
Resolved - The fix is in production. We've confirmed that scheduling works for Full Calendly/Custom Calendly URL coaching programs. Thank you for your patience and have a wonderful rest of your day.
Nov 30, 08:01 PST
Identified - We have identified the source of the issue and are working on reconciling the integration as promptly as possible. Thank you for your patience and understanding while the fix is underway, and we will update the status page as updates become available.
Nov 29, 16:44 PST
Investigating - We are investigating an issue with our Calendly integration causing some admins and members to be greeted with a "Something went wrong" error upon scheduling a session. We will update this status as we gather more information.
Nov 29, 16:17 PST
Nov 29, 2021
Videos may not be playable
Resolved - This incident has been resolved.
Nov 29, 16:18 PST
Monitoring - Our vendor has implemented a fix and we are monitoring the results.
Nov 29, 15:47 PST
Update - We are seeing uncached videos starting to be served once again, so your videos that may not have been playing previously should be able to be played now.

Our vendor is continuing to investigate how these got knocked offline - thanks for your patience!
Nov 29, 14:16 PST
Identified - We’re investigating a system alert regarding Videos within the Kajabi application.
This may impact uploaded videos that haven't been played recently or newly uploaded videos. We’ll post updates as we investigate.
Nov 29, 13:59 PST
Live Chat Unavailable
Resolved - This incident has been resolved.
Nov 29, 15:31 PST
Monitoring - Chat availability has been stabilized and should be functional once more. If you are continuing to run into trouble accessing live chat within the hours of your plan, please let us know by emailing support@kajabi.com. Thank you for your patience and understanding!
Nov 29, 15:08 PST
Identified - We've observed intermittent live chat unavailability and are working towards a fix. If you are in need of support and are having difficulties connecting to an agent in live chat, please email our crew at support@kajabi.com during this time. We'll keep you posted as updates become available.
Nov 29, 11:45 PST
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021
"Recent Images", cover image uploads for Categories/Subcategories are unavailable.
Resolved - Our team has resolved the issue. Every incident is thoroughly investigated to mitigate future occurrences. We greatly appreciate your patience while our team fixed the underlying problem.
Nov 23, 17:46 PST
Identified - We've identified an error you'll see when attempting to upload a thumbnail for your Category or Subcategory. This specifically only affects the "Recent Images" function of this area. A fix is under development and we will update this page when a fix has been deployed.

Thank you for your patience and please reach out to support with any questions.
https://help.kajabi.com/hc/en-us/articles/360051086394#h_a291dc3c-38b1-4199-b868-300d6ee075a1
Nov 23, 13:29 PST
Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

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