Identified - We've identified the cause as an ongoing incident with OpenAI, which CoFounder relies on. CoFounder response times will remain delayed until OpenAI resolves the upstream issue. You can monitor OpenAI's status directly at https://status.openai.com. We'll continue to provide updates here as we learn more.
May 27, 2026 - 09:32 PDT
Investigating - We are currently investigating reports of slower than expected response times with CoFounder. Our team is actively looking into the cause and working to restore normal performance as quickly as possible. We'll provide updates as we learn more.
May 27, 2026 - 08:29 PDT
App Availability
Operational
90 days ago
100.0
% uptime
Today
Admin
Operational
Coupons
Operational
API
Operational
Inbound Webhooks
Operational
Checkout
Operational
Offer Checkout
Operational
Email
Operational
Automated Site Emails
Operational
Custom Email Domain Setup (CEDS)
Operational
Marketing Email Editing and Scheduling
Operational
Sites
Operational
Page rendering
Operational
Support
Operational
Kajabi Signups
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Functionality has been restored and the "Respond to dispute" button is working as expected.
May 14, 09:42 PDT
Monitoring -
A fix has been deployed for the issue affecting the "Respond to dispute" button on disputed transactions. We are monitoring to confirm stability.
May 14, 09:23 PDT
Identified -
We are aware of an issue where the "Respond to dispute" button on disputed transactions is not responding when clicked. We will update this status once we have more information.
May 14, 08:48 PDT
Resolved -
This incident has been resolved.
May 13, 10:21 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 13, 08:35 PDT
Investigating -
We are currently investigating reports of Heroes being unable to access the support portal through the "Contact support" on the top right menu in Kajabi. Our team is actively working to identify the cause and resolve this as quickly as possible.
As a temporary workaround, you can access our help center directly at help.kajabi.com for assistant or contact our support team via email at support@kajabi.com.
May 13, 07:05 PDT