Kajabi Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

App Availability Operational

90 days ago

99.92 % uptime

Today

Admin Operational

Coupons Operational

API Operational

Inbound Webhooks Operational

Checkout Operational

Offer Checkout Operational

Email Operational

Automated Site Emails Operational

Custom Email Domain Setup (CEDS) Operational

Marketing Email Editing and Scheduling Operational

Sites Operational

Page rendering Operational

Support Operational

Kajabi Signups Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 27, 2022

Slow or Inaccessible Pages and Admin Panel

Resolved - This incident has been resolved and we are continuing to carefully monitor app stability. We greatly appreciate your patience and understanding throughout this time.
Jan 27, 11:12 PST

Monitoring - A fix has been implemented and we're carefully monitoring the results.
Jan 27, 10:57 PST

Identified - The issue has been identified and its resolution is our absolute highest priority. Thank you for bearing with us and we will keep you posted as updates become available.
Jan 27, 10:56 PST

Investigating - We are investigating slow response times in the admin panel and published sites. Some pages may take longer than usual to load or may time out while loading. We will provide updates as soon as we have more information.
Jan 27, 10:40 PST

Jan 26, 2022

No incidents reported.

Jan 25, 2022

Video Stats Maintenance

Completed - Our vendor's scheduled maintenance has been completed. The statistics in your videos are now available. We greatly appreciate your patience.
Jan 25, 14:43 PST

In progress - The stats database maintenance by our vendor is currently in progress. You may encounter issues when trying to access your video stats during the maintenance period. We are going to update you as information comes along.
Jan 25, 14:31 PST

Scheduled - Our vendor will carry out routine maintenance in one of its databases tomorrow, January 25, 2022 at 2:30 PM to 3 PM PST. Video statistics will not be accessible during maintenance. We appreciate your patience and understanding during this time.
Jan 24, 16:35 PST

Jan 24, 2022

No incidents reported.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

All public web pages on Kajabi sites that are using a Kajabi subdomain are returning a 525 error

Resolved - Our team has resolved the issue. Every incident is thoroughly investigated to mitigate future occurrences. We greatly appreciate your patience while our team fixed the underlying problem.
Jan 21, 08:10 PST

Monitoring - The fix has been implemented, and the app has returned to normal. We're now monitoring the platform and ensuring that functionality has stabilized.
Jan 21, 08:04 PST

Investigating - We've noticed some issues in the app affecting Web Application. Our engineers are investigating and looking into the matter. We'll provide an update soon once our team has identified the root cause. We highly appreciate your patience at this time.
Jan 21, 07:49 PST

Jan 20, 2022

Error 1034 with Path A Domain Forwarding

Monitoring - A fix has been implemented and we are monitoring the results. We recommend to clear your browser's cache and retry, and reach out to support if you continue to encounter forwarding errors and match the incident criteria.
Jan 20, 21:33 PST

Identified - We have identified that the issue resides with the IP address of the root domain's 'A' record. We are working on rectifying this for all domains that we are managing via Path A, but it may take some time for this sweep to complete. For immediate resolution, please reach out to our support team. Thank you!
Jan 20, 15:38 PST

Investigating - We've observed an uptick in forwarding issues with custom domains connected with Path A (connected using Kajabi nameservers). Investigating this is currently our highest priority and we will keep you updated. Thank you for your patience during this time!
Jan 20, 14:11 PST

Jan 19, 2022

No incidents reported.

Jan 18, 2022

File Upload Maintenance

Completed - Our File upload vendor’s maintenance has been completed successfully. You can now upload your files correctly. We greatly appreciate your patience.
Jan 18, 08:53 PST

In progress - The maintenance by our file uploader vendor is currently in progress. You may encounter errors when trying to upload during the maintenance period. We are going to update you as information comes along.
Jan 17, 23:31 PST

Scheduled - Our file uploader vendor will be performing maintenance on Monday, January 17, 2022 between 11:30PM and 3:30AM PST. File uploads would be unavailable during this period. We appreciate your patience during time.
Jan 14, 23:29 PST

Jan 17, 2022

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

Chat and Email Support Maintenance

Completed - The maintenance has been completed successfully. Chat and Email support is now available. We greatly appreciate your patience.
Jan 14, 03:32 PST

In progress - The maintenance is currently in progress. Our chat and email support will be inaccessible during this time. Please reach out to support@kajabi.com for assistance, however, please expect delayed responses during the maintenance period. We are going to update you as information comes along.
Jan 14, 02:18 PST

Scheduled - We’ll be performing maintenance that will be affecting our Customer Support system on Friday, January 14, 2022, from 2 AM to 4 AM PST. Email and chat support would be unavailable during this period. You can still reach out to support@kajabi.com for assistance. However, please expect a delay in our response. We appreciate your understanding during this time and you can visit this page for real-time updates.
Jan 11, 02:23 PST

Jan 13, 2022

No incidents reported.

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