All Systems Operational
App Availability ? Operational
90 days ago
99.88 % uptime
Today
Admin Operational
Coupons ? Operational
API Operational
Inbound Webhooks ? Operational
Checkout Operational
Offer Checkout ? Operational
Email Operational
Automated Site Emails ? Operational
Custom Email Domain Setup (CEDS) ? Operational
Marketing Email Editing and Scheduling ? Operational
Sites Operational
Page rendering ? Operational
Support Operational
Kajabi Signups Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 26, 2021
Resolved - Our team has resolved the issue. Every incident is thoroughly investigated to mitigate future occurrences. We greatly appreciate your patience while our team fixed the underlying problem.
Oct 26, 13:42 PDT
Monitoring - The fix has been implemented, and the app has returned to normal. We're now monitoring the platform and ensuring that functionality has stabilized.
Oct 26, 13:27 PDT
Investigating - We've noticed some issues in the app affecting Web Application. Our engineers are investigating and looking into the matter. We'll provide an update soon once our team has identified the root cause. We highly appreciate your patience at this time.
Oct 26, 13:24 PDT
Oct 25, 2021
Resolved - We've identified a potential root cause and have implemented a temporary fix. Our customers will now see Kajabi's typical performance speeds. We have some extra work to do here to ensure the future stability of the application, however, we will be resolving this current incident. Thank you for your patience and have a wonderful rest of your day!
Oct 25, 10:34 PDT
Investigating - We are investigating slow response times and occasional timeouts and in the admin panel and published sites. Some pages may take longer than usual to load or may time out while loading. We will provide updates as soon as we have more information.
Oct 25, 09:58 PDT
Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021
Resolved - This incident has been resolved and the application is stable once more. We are continuing to keep a close eye out for any further anomalies. Thank you for your patience and understanding throughout this time.
Oct 22, 13:52 PDT
Monitoring - A fix has been implemented and we have observed faster response times. We'll be continually monitoring the results.
Oct 22, 12:57 PDT
Identified - The issue has been identified and a fix is being implemented. We greatly appreciate your patience and understanding during this time.
Oct 22, 12:27 PDT
Update - We are continuing to investigate this issue.
Oct 22, 12:02 PDT
Investigating - We are investigating slow response times and occasional timeouts and in the admin panel and published sites. Some pages may take longer than usual to load or may time out while loading. We will provide updates as soon as we have more information.
Oct 22, 12:00 PDT
Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021
Completed - We have confirmed the completion of this maintenance.
Oct 19, 13:00 PDT
Verifying - The scheduled maintenance was completed successfully. We are monitoring the system to ensure stability and reliability.
Oct 19, 12:03 PDT
In progress - Phase two of the scheduled routine maintenance is currently in progress. We will provide updates as necessary.

There is no expected impact or downtime to you or your customers, and we expect you will be able to continue to use all of the app's features and functionality during the maintenance window.
Oct 19, 11:02 PDT
Scheduled - Dear Kajabi Heroes,

Phase one of a two phased scheduled maintenance has been completed successfully. Phase two will continue as scheduled on Tuesday, Oct 19, between 11 AM PST and 11:15 AM PST.

This maintenance is to ensure that our systems are fine-tuned and optimized for reliability.

There is no expected impact or downtime to you or your customers, and we expect you will be able to continue to use all of the app's features and functionality during the maintenance window.

For the latest updates on the maintenance, please check for updates on this page.

We appreciate your support of our mission to improve the Kajabi platform constantly!
Oct 18, 14:03 PDT
Resolved - We have pushed the resolution for this out early and confirmed the fix. Thank you so much for your patience, have a wonderful rest of your day!
Oct 19, 12:57 PDT
Identified - Our integration with Calendly has run into a miscommunication that began on Monday 10/18/21. When creating a new Coaching Program you'll be unable to click recently created Calendly Events.
Our apologies for any inconvenience this has caused. We are happy to report that this should be resolved as of today at 1:00 PM Pacific Standard Time.
Thank you for your patience and please reach out to our support team if you have further questions.
Oct 19, 11:26 PDT
Resolved - We have not seen an increase in support tickets on this issue and will be resolving the existing cases following the service pack update or Upgrade recommendations posted previously. Please reach out to Kajabi support for any questions on this issue.
Thank you for choosing Kajabi, have a wonderful day.
Oct 19, 07:13 PDT
Investigating - Those who are currently using MacOS 10.11 (El Capitan or older) or Windows (XP SP3 or older), may experience an issue with uploading files to the platform. Although this issue is not isolated to Kajabi and beyond our control, upgrading your OS to a more recent service package may resolve the issue. Disclaimer: Please follow the documentation provided by your operating system provider (Apple, Microsoft etc.) for specifics on how to upgrade your system. Kajabi can take no responsibility for any consequences that may occur by such an upgrade.
Oct 6, 16:24 PDT
Oct 18, 2021
Completed - Phase one of the maintenance has been completed successfully. The next phase will continue as scheduled on Tuesday, Oct 19, between 11 AM PST and 11:15 AM PST.
Oct 18, 13:48 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 13:42 PDT
Scheduled - Phase one of the maintenance has been completed successfully. The next phase will continue as scheduled on Tuesday, Oct 19, between 11 AM PST and 11:15 AM PST.
Oct 18, 13:41 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 13:36 PDT
Scheduled - Phase one of the maintenance has been completed successfully. The next phase will continue as scheduled on Tuesday, Oct 19, between 11 AM PST and 11:15 AM PST.
Oct 18, 13:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 11:00 PDT
Scheduled - Kajabi Maintenance Announcement

Dear Kajabi Heroes,

To ensure that our systems are fine-tuned and optimized for reliability, we will be performing planned maintenance in two phases.

The two phases will be on Monday, Oct 18, between 11 AM PST and 11:15 AM PST, and again on Tuesday, Oct 19, between 11 AM PST and 11:15 AM PST.

There is no expected impact or downtime to you or your customers, and we expect you will be able to continue to use all of the app's features and functionality during the maintenance window.

For the latest updates on the maintenance, please check for updates on this page.

We appreciate your support of our mission to improve the Kajabi platform constantly!
Oct 13, 19:32 PDT
Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021
Resolved - This incident has been resolved.
Oct 14, 16:35 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 16:23 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 14, 15:29 PDT
Investigating - We are currently investigating the inability to process contact merges. We appreciate your patience during this time and we will keep you posted with updates as they become available.
Oct 14, 15:18 PDT
Oct 13, 2021
Resolved - This incident has been resolved.
Oct 13, 17:38 PDT
Update - We are continuing to monitor for any further issues, please contact support if you encounter an inability to send test emails. Thank you for your patience and understanding during this time.
Oct 13, 10:49 PDT
Monitoring - A fix has been implemented and we have observed a steady decline of errors. If the issue persists, please reach out to support.
Oct 8, 15:10 PDT
Identified - The issue has been identified and a fix is being implemented. In the meantime, please contact our support team and we will happily send test emails on your behalf. Thank you for your patience while we work towards a permanent solution.
Oct 8, 11:06 PDT
Monitoring - A fix has been implemented and we are currently monitoring the results.
Oct 7, 18:43 PDT
Identified - We have identified the cause of the issue and our devs are currently working on it. If you are getting this issue, feel free to contact support so that we can assist you with sending out your test/preview emails
Oct 7, 18:12 PDT
Oct 12, 2021

No incidents reported.