All Systems Operational
Uptime over the past 90 days. View historical uptime.
App Availability ? Operational
90 days ago
100.0 % uptime
Today
Admin Operational
Coupons ? Operational
API Operational
Inbound Webhooks ? Operational
Checkout Operational
Offer Checkout ? Operational
Email Operational
Automated Site Emails ? Operational
Custom Email Domain Setup (CEDS) ? Operational
Marketing Email Editing and Scheduling ? Operational
Sites Operational
Page rendering ? Operational
Support Operational
Kajabi Signups Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance May 4, 2024 17:00-21:00 PDT
To help ensure high levels of service reliability, we will be performing routine database maintenance on 2024-05-04 between 5pm and 9pm PDT.

During this maintenance window, we anticipate two instances of downtime wherein the app and all associated services will be unavailable as follows;
• Up to 1 minute of downtime near the beginning
• Up to 15 minutes of downtime towards the end

Please keep in mind that these estimates may change and there may be other instances of disruptions within this window. We appreciate your patience while we work towards improving your experience on the Kajabi platform.
Posted on Apr 15, 2024 - 15:56 PDT
Past Incidents
Apr 27, 2024

No incidents reported today.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024
Product Progress Reports Inaccessible
Resolved - This incident has been resolved.
Apr 24, 17:50 PDT
Monitoring - A fix has been implemented and Product Progress reports are once again accessible.
Apr 24, 17:41 PDT
Investigating - We are currently investigating an issue where Product Progress pages are inaccessible. Our engineers are looking into the matter and we will update you as soon as possible.
Apr 24, 15:08 PDT
Apr 23, 2024
Scheduled Maintenance
Completed - Maintenance is complete. We are monitoring the system to ensure stability and reliability.
Apr 23, 21:17 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 21:00 PDT
Scheduled - In preparation for the upcoming maintenance in May, we will be performing maintenance on 2024-04-23 at 9pm PDT for approximately 15 minutes.

We expect the app and all associated services to remain available during this time and will update this page in real-time throughout this procedure.
Apr 22, 13:55 PDT
Apr 22, 2024

No incidents reported.

Apr 21, 2024
Kajabi Support Live Chat Maintenance
Completed - The scheduled maintenance has been completed and live chat is available once again.
Apr 21, 00:31 PDT
In progress - Live chat maintenance is currently in progress.
Apr 21, 00:00 PDT
Scheduled - Our live chat service provider will be performing maintenance on 2024-04-21 between 12am and 12:30am PDT. During this time, you will be unable to connect with a Kajabi support agent through live chat. We recommend emailing support@kajabi.com or waiting until the maintenance has concluded to reach an agent.
Apr 19, 16:37 PDT
Apr 20, 2024

No incidents reported.

Apr 19, 2024
Live Chat Unavailable
Resolved - This issue has been resolved.
Apr 19, 15:25 PDT
Monitoring - Our vendor has implemented a fix for the issue. You should no longer have any issues with live chat availability. We will continue to monitor the situation. Thank you again for your patience and understanding.
Apr 19, 14:46 PDT
Investigating - Due to a vendor outage, live chat may be currently unavailable. If you require assistance, please email support@kajabi.com and an agent will be in touch with you. Thank you for your patience and understanding, we will update this page as soon as we have updates to share.
Apr 19, 13:53 PDT
Apr 18, 2024
Intermittent Accessibility Errors
Resolved - This incident has been resolved. Please clear your device's cache and cookies or reach out to our support team if you continue to experience errors when accessing the admin panel. Kajabi hosted sites and customers of our Heroes were not affected by this incident.
Apr 18, 15:50 PDT
Monitoring - We have identified the issue and implemented a fix. Due to the nature of this issue, we recommend clearing your device's cache and cookies if you're continuing to experiencing any accessibility issues when trying to access app.kajabi.com. Alternatively, you can visit kajabi.com and select "Login" in the top, right hand corner. Please contact our support team if issues persist after performing these recommendations.
Apr 18, 14:46 PDT
Investigating - We're currently investigating intermittent errors upon accessing app.kajabi.com. If you are continuing to encounter issues, we recommend clearing your browser's cache and cookies. We will update this page as soon as we have more information available.
Apr 18, 14:29 PDT
Apr 17, 2024

No incidents reported.

Apr 16, 2024
Unable to access Coaching Groups
Resolved - This incident has been resolved.
Apr 16, 13:37 PDT
Monitoring - We have implemented a fix and are now monitoring the situation. You should no longer experience issues when accessing your Coaching groups.
Apr 16, 11:06 PDT
Investigating - We are currently investigating an issue where Coaching groups are inaccessible. Our engineers are looking into the matter and we will update you as soon as possible.
Apr 16, 10:36 PDT
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

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