Update - We encountered a technical issue that temporarily froze customer progression through date-based Automations between August 24, 2026 and August 27th, 2026. This meant that any time-sensitive campaigns you had running, like limited-time offers or deadline-based sequences may not have sent to all intended customers. The issue is fully resolved and automations have resumed normally.

If you had a time-sensitive automation that was intended to be processed over this time period, and believe you may be affected, please reach out to support@kajabi.com.

Aug 27, 2026 - 17:09 PDT
Identified - We are currently investigating reports of delays in Automations being applied.

Contacts may remain in an Automation step longer than expected before the next step is triggered. Though some steps may not appear visible, no data has been lost and will appear when the step completes.

Our team is working to resolve this as quickly as possible, and we will share another update shortly.

Aug 27, 2026 - 12:40 PDT
App Availability Operational
90 days ago
99.82 % uptime
Today
Admin Operational
Coupons Operational
API Operational
Inbound Webhooks Operational
Checkout Operational
Offer Checkout Operational
Email Operational
Automated Site Emails Operational
Custom Email Domain Setup (CEDS) Operational
Marketing Email Editing and Scheduling Operational
Sites Operational
Page rendering Operational
Support Operational
Kajabi Signups Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Sep 1, 2026
Resolved - This incident has been resolved.
Sep 1, 09:43 PDT
Monitoring - A fix has been deployed for the errors affecting access to the Kajabi Feedback Portal (feedback.kajabi.com). You should now be able to log in using the Login button on the top right.

We are actively monitoring to confirm full resolution. If you continue to experience issues accessing the portal, please contact our support team at support@kajabi.com.

Sep 1, 09:01 PDT
Identified - We have identified the cause of the errors affecting access to the Kajabi Feedback Portal (feedback.kajabi.com). Our engineering team is working as quickly as possible to implement a fix. We will provide another update once the fix has been deployed.
Sep 1, 08:38 PDT
Investigating - We are currently investigating reports of errors when accessing the Kajabi Feedback Portal (feedback.kajabi.com). Some users may see a token error when attempting to load the portal. Our team is actively looking into the cause and is working as quickly as possible to resolve it. We will share another update as soon as we have more information.
Sep 1, 08:28 PDT
Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Unresolved incident: Delays in Automations Processing.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.