Kajabi Status

Oct 26, 2021

All public web pages on Kajabi sites are returning a 525 error

Resolved - Our team has resolved the issue. Every incident is thoroughly investigated to mitigate future occurrences. We greatly appreciate your patience while our team fixed the underlying problem.
Oct 26, 13:42 PDT

Monitoring - The fix has been implemented, and the app has returned to normal. We're now monitoring the platform and ensuring that functionality has stabilized.
Oct 26, 13:27 PDT

Investigating - We've noticed some issues in the app affecting Web Application. Our engineers are investigating and looking into the matter. We'll provide an update soon once our team has identified the root cause. We highly appreciate your patience at this time.
Oct 26, 13:24 PDT

Oct 25, 2021

Slow or Inaccessible Pages

Resolved - We've identified a potential root cause and have implemented a temporary fix. Our customers will now see Kajabi's typical performance speeds. We have some extra work to do here to ensure the future stability of the application, however, we will be resolving this current incident. Thank you for your patience and have a wonderful rest of your day!
Oct 25, 10:34 PDT

Investigating - We are investigating slow response times and occasional timeouts and in the admin panel and published sites. Some pages may take longer than usual to load or may time out while loading. We will provide updates as soon as we have more information.
Oct 25, 09:58 PDT

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

Slow or Inaccessible Pages

Resolved - This incident has been resolved and the application is stable once more. We are continuing to keep a close eye out for any further anomalies. Thank you for your patience and understanding throughout this time.
Oct 22, 13:52 PDT

Monitoring - A fix has been implemented and we have observed faster response times. We'll be continually monitoring the results.
Oct 22, 12:57 PDT

Identified - The issue has been identified and a fix is being implemented. We greatly appreciate your patience and understanding during this time.
Oct 22, 12:27 PDT

Update - We are continuing to investigate this issue.
Oct 22, 12:02 PDT

Investigating - We are investigating slow response times and occasional timeouts and in the admin panel and published sites. Some pages may take longer than usual to load or may time out while loading. We will provide updates as soon as we have more information.
Oct 22, 12:00 PDT

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

Planned Maintenance (Phase two)

Completed - We have confirmed the completion of this maintenance.
Oct 19, 13:00 PDT

Verifying - The scheduled maintenance was completed successfully. We are monitoring the system to ensure stability and reliability.
Oct 19, 12:03 PDT

In progress - Phase two of the scheduled routine maintenance is currently in progress. We will provide updates as necessary.

There is no expected impact or downtime to you or your customers, and we expect you will be able to continue to use all of the app's features and functionality during the maintenance window.
Oct 19, 11:02 PDT

Scheduled - Dear Kajabi Heroes,

Phase one of a two phased scheduled maintenance has been completed successfully. Phase two will continue as scheduled on Tuesday, Oct 19, between 11 AM PST and 11:15 AM PST.

This maintenance is to ensure that our systems are fine-tuned and optimized for reliability.

There is no expected impact or downtime to you or your customers, and we expect you will be able to continue to use all of the app's features and functionality during the maintenance window.

For the latest updates on the maintenance, please check for updates on this page.

We appreciate your support of our mission to improve the Kajabi platform constantly!
Oct 18, 14:03 PDT

Events created since Monday 10/18 are not selectable

Resolved - We have pushed the resolution for this out early and confirmed the fix. Thank you so much for your patience, have a wonderful rest of your day!
Oct 19, 12:57 PDT

Identified - Our integration with Calendly has run into a miscommunication that began on Monday 10/18/21. When creating a new Coaching Program you'll be unable to click recently created Calendly Events.
Our apologies for any inconvenience this has caused. We are happy to report that this should be resolved as of today at 1:00 PM Pacific Standard Time.
Thank you for your patience and please reach out to our support team if you have further questions.
Oct 19, 11:26 PDT

Those who are currently using an outdated operating system may experience an issue with uploading files to the platform.

Resolved - We have not seen an increase in support tickets on this issue and will be resolving the existing cases following the service pack update or Upgrade recommendations posted previously. Please reach out to Kajabi support for any questions on this issue.
Thank you for choosing Kajabi, have a wonderful day.
Oct 19, 07:13 PDT

Investigating - Those who are currently using MacOS 10.11 (El Capitan or older) or Windows (XP SP3 or older), may experience an issue with uploading files to the platform. Although this issue is not isolated to Kajabi and beyond our control, upgrading your OS to a more recent service package may resolve the issue. Disclaimer: Please follow the documentation provided by your operating system provider (Apple, Microsoft etc.) for specifics on how to upgrade your system. Kajabi can take no responsibility for any consequences that may occur by such an upgrade.
Oct 6, 16:24 PDT

Oct 18, 2021

Planned Maintenance

Completed - Phase one of the maintenance has been completed successfully. The next phase will continue as scheduled on Tuesday, Oct 19, between 11 AM PST and 11:15 AM PST.
Oct 18, 13:48 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 13:42 PDT

Scheduled - Phase one of the maintenance has been completed successfully. The next phase will continue as scheduled on Tuesday, Oct 19, between 11 AM PST and 11:15 AM PST.
Oct 18, 13:41 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 13:36 PDT

Scheduled - Phase one of the maintenance has been completed successfully. The next phase will continue as scheduled on Tuesday, Oct 19, between 11 AM PST and 11:15 AM PST.
Oct 18, 13:35 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 11:00 PDT

Scheduled - Kajabi Maintenance Announcement

Dear Kajabi Heroes,

To ensure that our systems are fine-tuned and optimized for reliability, we will be performing planned maintenance in two phases.

The two phases will be on Monday, Oct 18, between 11 AM PST and 11:15 AM PST, and again on Tuesday, Oct 19, between 11 AM PST and 11:15 AM PST.

There is no expected impact or downtime to you or your customers, and we expect you will be able to continue to use all of the app's features and functionality during the maintenance window.

For the latest updates on the maintenance, please check for updates on this page.

We appreciate your support of our mission to improve the Kajabi platform constantly!
Oct 13, 19:32 PDT

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

Unable to Merge Contacts

Resolved - This incident has been resolved.
Oct 14, 16:35 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 16:23 PDT

Identified - The issue has been identified and a fix is being implemented.
Oct 14, 15:29 PDT

Investigating - We are currently investigating the inability to process contact merges. We appreciate your patience during this time and we will keep you posted with updates as they become available.
Oct 14, 15:18 PDT

Oct 13, 2021

Customers may experience issues with sending out test/preview emails

Resolved - This incident has been resolved.
Oct 13, 17:38 PDT

Update - We are continuing to monitor for any further issues, please contact support if you encounter an inability to send test emails. Thank you for your patience and understanding during this time.
Oct 13, 10:49 PDT

Monitoring - A fix has been implemented and we have observed a steady decline of errors. If the issue persists, please reach out to support.
Oct 8, 15:10 PDT

Identified - The issue has been identified and a fix is being implemented. In the meantime, please contact our support team and we will happily send test emails on your behalf. Thank you for your patience while we work towards a permanent solution.
Oct 8, 11:06 PDT

Monitoring - A fix has been implemented and we are currently monitoring the results.
Oct 7, 18:43 PDT

Identified - We have identified the cause of the issue and our devs are currently working on it. If you are getting this issue, feel free to contact support so that we can assist you with sending out your test/preview emails
Oct 7, 18:12 PDT

Oct 12, 2021

No incidents reported.

Related