All Systems Operational
Uptime over the past 90 days. View historical uptime.
App Availability ? Operational
90 days ago
100.0 % uptime
Today
Admin Operational
Coupons ? Operational
API Operational
Inbound Webhooks ? Operational
Checkout Operational
Offer Checkout ? Operational
Email Operational
Automated Site Emails ? Operational
Custom Email Domain Setup (CEDS) ? Operational
Marketing Email Editing and Scheduling ? Operational
Sites Operational
Page rendering ? Operational
Support Operational
Kajabi Signups Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Kajabi Scheduler - Database Maintenance (1/28/23) Jan 28, 2023 18:00-19:30 PST
To help ensure high levels of service reliability we will be performing routine maintenance on our database on Saturday, January 28, 2023, at 6:00 PM PST.

During the maintenance procedure, the Kajabi Scheduler may experience disruption for approximately 90 minutes. We'll be updating this page in real-time during and at the completion of the maintenance procedure.

We appreciate your patience while we constantly work towards improving your experience on the Kajabi platform.
Posted on Jan 21, 2023 - 18:00 PST
Kajabi Coaching Live - Database Maintenance 1/28/2023 Jan 28, 2023 19:00-20:00 PST
To help ensure high levels of service reliability we will be performing another round of scheduled maintenance on one of our production databases on Saturday, January 28, 2023 between 07:00PM and 08:00PM PST.

We expect the maintenance to take only a few minutes during this window. Ongoing call sessions should not be affected, but you may briefly experience the following issues with the Kajabi Coaching Live feature:
- Errors that prevent one or more of your users from joining a call
- Errors when interacting with the Dashboard
- Errors preventing new cloud recordings from starting (although ongoing recordings should not be affected)

We'll be updating this page in real-time during and at the completion of the maintenance procedure.

We appreciate your patience while we constantly work towards improving your experience on the Kajabi platform.
Posted on Jan 23, 2023 - 19:00 PST
Kajabi Coaching Live - Database Maintenance 2/4/2023 Feb 4, 2023 19:00-20:00 PST
To help ensure high levels of service reliability we will be performing another round of scheduled maintenance on one of our production databases on Saturday, February 4, 2023 between 07:00PM and 08:00PM PST.

We expect the maintenance to take only a few minutes during this window. Ongoing call sessions should not be affected, but you may briefly experience the following issues with the Kajabi Coaching Live feature:
- Errors that prevent one or more of your users from joining a call
- Errors when interacting with the Dashboard
- Errors preventing new cloud recordings from starting (although ongoing recordings should not be affected)

We'll be updating this page in real-time during and at the completion of the maintenance procedure.

We appreciate your patience while we constantly work towards improving your experience on the Kajabi platform.
Posted on Jan 23, 2023 - 19:00 PST
Past Incidents
Jan 26, 2023
Vibely community sending multiple emails
Resolved - The incident has now been resolved.

We greatly appreciate your patience during this time.
Jan 26, 08:57 PST
Investigating - We are currently investigating an issue wherein multiple emails are being sent out to Vibely community customers.

The team is actively investigating this issue and we will update this page as soon as we have more information to share.

We highly appreciate your patience at this time.
Jan 26, 08:35 PST
Jan 25, 2023

No incidents reported.

Jan 24, 2023
Elevated Errors in Kajabi Scheduler
Resolved - This incident has been resolved.
Jan 24, 15:29 PST
Monitoring - Our service provider has identified the root cause and has implemented a fix. We are monitoring the results and update this page shortly.
Jan 24, 15:13 PST
Identified - Kajabi scheduler’s dependency is experiencing an increase in errors. This means that you may not be able to create a Coaching Program during this time, and we'll update you as soon as we have information to share.
Jan 24, 14:10 PST
Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Broken page screenshots & issues uploading on iOS devices.
Resolved - This incident has been resolved.
Jan 20, 15:31 PST
Monitoring - A fix has been implemented by one of our vendors and we are continuing to monitor the results.
Jan 20, 13:29 PST
Investigating - One of our vendors is experiencing an outage that results in intermittent or failed uploads for iOS device users. Please use a computer web browser to perform uploads as a workaround at this time.

You also might notice broken page screenshots in the admin. These images will be regenerated with the vendor has fixed their issue.

We will keep you posted as soon as we have information to share.
Jan 20, 09:21 PST
Jan 19, 2023
File Upload Issues in iOS Devices
Resolved - This incident has been resolved.
Jan 19, 16:36 PST
Monitoring - A fix has been implemented regarding uploading files to Kajabi using iOS Devices. While we will continue to monitor this situation closely, please contact our support team if you encounter any issue.
Jan 19, 13:30 PST
Update - We are continuing to investigate this issue.
Jan 19, 13:29 PST
Update - We continue to investigate the issue. The temporary workaround is to use a computer or a web browser to upload files.
Jan 18, 14:20 PST
Investigating - We are currently investigating an issue regarding uploading files using iOS devices wherein users get "Filepicker Error: Please Try Again". We will keep you posted as soon as we have information to share.
Jan 18, 10:45 PST
Jan 18, 2023
Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023
Error uploading video on checkout pages and coaching session recordings
Resolved - This incident has been resolved.
Jan 14, 17:15 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 14, 16:30 PST
Investigating - We've noticed an issue affecting video uploads on checkout pages and coaching session recordings. The team is investigating this issue and we will update this page as soon as we have more information to share.

We highly appreciate your patience at this time.
Jan 14, 14:25 PST
Jan 13, 2023

No incidents reported.

Jan 12, 2023
Email links within emails may lead to an error page
Resolved - We have been delisted from all known ISPs, meaning that email recipients should no longer receive any errors upon clicking links from marketing emails sent from default sending domains. We are working towards resources that will allow us to detect and resolve these instances proactively.

Thank you for your patience throughout this incident, and please contact our support team if you experience any issues that seem similar.
Jan 12, 15:27 PST
Monitoring - With delisting confirmation from some ISPs and observed resolution from others, we are confident that all marketing email links will work properly moving forward. While we will continue to monitor this situation closely, please contact our support team if you or your contacts encounter any issues.
Jan 11, 18:25 PST
Identified - We've observed a drop in reports regarding issues accessing links sent from marketing emails. Our work with the identified ISPs have come back without issues - we have been delisted from Xfinity and Netcraft, and further testing with Spectrum has resulted in no errors.

While we suspect that we have been delisted from all known ISPs, we will continue to monitor the situation closely. Please contact our support team if you encounter any issues moving forward.
Jan 11, 13:22 PST
Update - We've observed a drop in reports regarding issues accessing links sent from marketing emails. Our work with the identified ISPs have come back without issues - we have been delisted from Xfinity and Netcraft, and further testing with Spectrum has resulted in no errors.

While we suspect that we have been delisted from all known ISPs, we will continue to monitor the situation closely. Please contact our support team if you encounter any issues moving forward.
Jan 11, 13:20 PST
Update - We continue to see issues preventing some recipients from accessing links within an email link. We have identified that the email link errors are caused by URLs being blocked by the user's ISP. We will continue to work with the ISP's Spectrum and Xfinity and monitor the situation closely. We appreciate your patience during this time.
Jan 9, 17:34 PST
Investigating - We are aware of an issue preventing some recipients from accessing links within an email. We haven't observed this issue affecting emails sent from a site with a custom email domain set up.

The team is actively investigating this issue and we will update this page as soon as we have more information to share.

We highly appreciate your patience at this time.
Jan 8, 15:45 PST
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