All Systems Operational
App Availability ? Operational
90 days ago
100.0 % uptime
Today
Admin Operational
Coupons ? Operational
API Operational
Inbound Webhooks ? Operational
Checkout Operational
Offer Checkout ? Operational
Email Operational
Automated Site Emails ? Operational
Custom Email Domain Setup (CEDS) ? Operational
Marketing Email Editing and Scheduling ? Operational
Sites Operational
Page rendering ? Operational
Support Operational
Kajabi Signups Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 24, 2024

No incidents reported today.

Jul 23, 2024
Resolved - This incident has been resolved.
Jul 23, 08:13 PDT
Investigating - We've noticed some issues in the app affecting video upload processing delays. Our engineers are investigating and looking into the matter. We'll provide an update soon once our team has identified the root cause. We highly appreciate your patience at this time.
Jul 23, 07:33 PDT
Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Resolved - This incident has been resolved.
Jul 19, 08:30 PDT
Monitoring - Please follow the recommendations to resume normal email deliverability:

• Heroes who did not send any emails between Saturday, July 13th and Wednesday, July 17th, may resume sending emails after 12 PM PT tomorrow, July 18th.

• Heroes who sent any email between Saturday, July 13th and Wednesday, July 17th may resume sending emails on July 19th including resending any emails affected by the blocklist. We are working diligently through contact remediation for these Heroes and are using some additional time to ensure this work is done well.

We are happy to report that Spamhaus has delisted our domain, and email deliverability should return to normal shortly.

If you were affected by this incident and need help resending emails, please reach out to support@kajabi.com.

Jul 17, 10:14 PDT
Identified - Update:

Our email deliverability issues are the result of Kajabi being temporarily blocklisted by Spamhaus. Spamhaus is an international nonprofit organization dedicated to policing spam and phishing related activity. The blocklist affects Kajabi's ability to deliver emails to specific domains located in the European Union and Microsoft and Apple domains, and affects about 10-15% of emails sent from the Kajabi platform.

Spamhaus has communicated to us that the temporary block occurred because of a significant increase in recent phishing being sent from the Kajabi platform. Kajabi's market-leading email capabilities make the platform a target for bad actors to send phishing emails. Typically, bad actors take advantage of weak or leaked credentials (passwords) to access accounts and send phishing emails, which caused this specific incident. We are actively working closely with Spamhaus to resolve the issue as quickly as possible but do not currently have a timetable to provide to you all.

We'd like to assure our Heroes that resolving this temporary issue is of utmost priority here at Kajabi and the instant we know anything, you will know as well.

What you can do to help:

Secure Your Account:
Please help us prevent bad actors from abusing Kajabi by using strong passwords, not sharing passwords, and adopting MFA. For more information on securing your accounts, please check out this FTC Guidance https://consumer.ftc.gov/articles/creating-strong-passwords-and-other-ways-protect-your-accounts#strong.

MFA is a powerful deterrent for potential bad actors from accessing an account without the owner's consent. For more information on Kajabi MFA and how to turn it on, please visit https://help.kajabi.com/hc/en-us/articles/8293506425115-How-to-Set-Up-Multi-Factor-Authentication-MFA.

Clean Up Account's Access:
Take a moment to do an audit of every user that has access to your Kajabi account by visiting Settings / Users. If you see a User that no longer needs access, you can suspend them by clicking on the user and hitting the suspend button. This will ensure that only people you've authorized have access to your account and is an important part of account security.

Our entire team is all hands on deck to help resolve this. We'll routinely provide updates as we know more. You can subscribe to this status to stay tuned for updates.

Jul 16, 10:33 PDT
Investigating - We’ve discovered an issue impacting Kajabi’s email deliverability. We know how critical email deliverability is for your business and are working to resolve this matter as soon as possible and will provide updates as we have them. We highly appreciate your patience and understanding as we work to resolve this issue.

Subscribe to stay tuned for updates on this.

Jul 15, 11:27 PDT
Jul 18, 2024

No incidents reported.

Jul 17, 2024
Resolved - This incident has been resolved.
Jul 17, 06:40 PDT
Investigating - Our video vendor, Wistia, is currently experiencing degraded performance with video uploads.

There may be a delay in processing videos, but they are still processing them.

You can see more on their status page, here: https://status.wistia.com/

We will update this page with more information as it becomes available.

Jul 16, 23:39 PDT
Jul 16, 2024
Jul 15, 2024
Jul 14, 2024
Resolved - This incident has been resolved.
Jul 14, 16:37 PDT
Monitoring - We have identified that the issue resulted from a PayPal incident. PayPal has implemented a fix and we have observed checkouts are returning to normal success rates. We are continuing to closely monitor checkout processes and will update this status with any new information.
Jul 14, 12:02 PDT
Investigating - We are aware of an issue affecting PayPal's one-time payment checkouts. We are actively investigating the issue, and we will provide updates to this page as soon as possible.

We have not identified any issues with other payment processors: Stripe and Kajabi Payments, which are fully operational.

Jul 14, 11:49 PDT
Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.