Inability to contact support via the profile menu

Incident Report for Kajabi

Resolved

This incident has been resolved.

Posted May 13, 2026 - 10:21 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 13, 2026 - 08:35 PDT

Investigating

We are currently investigating reports of Heroes being unable to access the support portal through the "Contact support" on the top right menu in Kajabi. Our team is actively working to identify the cause and resolve this as quickly as possible.

As a temporary workaround, you can access our help center directly at help.kajabi.com for assistant or contact our support team via email at support@kajabi.com.

Posted May 13, 2026 - 07:05 PDT