Community DMs Not Working (Web and App)

Incident Report for Kajabi

Resolved

This incident has been resolved.

Posted Jun 12, 2026 - 09:26 PDT

Update

We have identified the root cause and pushed out a fix. Your Community DMs should now be loading up properly. We'll continue to monitor the situation for any changes.

Posted Jun 12, 2026 - 08:56 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 12, 2026 - 08:54 PDT

Investigating

We're currently investigating an issue affecting Community Direct Messages (DMs) on both the web and the Kajabi Mobile App (KMA), where users may be unable to load previous messages or new messages may not appear. Our engineering team is actively looking into the issue. We'll share more updates as soon as we've identified the root cause. We highly appreciate your patience at this time.

Posted Jun 12, 2026 - 08:13 PDT