Issues with uploading files for importing contacts

Incident Report for Kajabi

Resolved

This incident has been resolved. Thank you for your patience and continued support

Posted Jan 08, 2021 - 17:28 PST

Monitoring

A fix has been implemented, and the function to upload contact files has been restored. We are now monitoring this event to ensure stability.

Posted Jan 08, 2021 - 17:09 PST

Identified

We've identified the cause of the error blocking contact import file uploads, and are working towards a fix to repair this service.

Posted Jan 08, 2021 - 16:14 PST

Investigating

We are aware and currently investigating an issue in which a blank white screen displays when the "Upload File" option is selected upon import. During this time the "Upload File" option of the import tool is currently unavailable and should be back online shortly.

Posted Jan 08, 2021 - 16:04 PST