Vendor incident: Media Encoding Delays

Incident Report for Kajabi

Resolved

This incident has been resolved.

Posted Mar 07, 2022 - 20:33 PST

Monitoring

A fix to accelerate working through the backlog. Our vendor continues to monitor their systems as they work through the backlog of encoding jobs.

Posted Mar 07, 2022 - 14:37 PST

Update

We are continuing to work on a fix for this issue.

Posted Mar 07, 2022 - 12:50 PST

Identified

We are monitoring a delay in encoding. Our systems are operational but will be slower as they work through a backlog.
Thank you for your patience and cooperation during this time!

Posted Mar 07, 2022 - 12:44 PST