Email delivery delays

Incident Report for Kajabi

Resolved

This incident has been resolved.

Posted Jun 03, 2021 - 09:08 PDT

Monitoring

Our vendor has implemented a fix for this issue, and we will continue to monitor the system's performance.

Posted Jun 03, 2021 - 07:13 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 03, 2021 - 06:51 PDT

Investigating

We've noticed some issues in the app creating a delay in email deliveries. Please note that your emails are being recorded by the system and will go out eventually. Most emails are not being affected only a small percentage are experiencing this delay.
Our email vendor is investigating the matter. We'll provide an update soon once their team has identified the root cause. We greatly appreciate your patience at this time.

Posted Jun 03, 2021 - 06:22 PDT