Live Chat Inaccessible for Some Users

Incident Report for Kajabi

Resolved

This incident has been resolved. Please contact our support team by sending an email to support@kajabi.com if you continue to experience any issues surrounding live chat. Thank you for your patience and understanding while we worked to resolve this issue.

Posted Feb 03, 2023 - 17:17 PST

Monitoring

A fix has been implemented and we are monitoring the results. Please contact our support team by sending an email to support@kajabi.com if you continue to experience this issue.

Posted Feb 03, 2023 - 14:41 PST

Identified

We have identified an issue causing the live chat button to be greyed out for some users. A fix is currently in the works, and we will update this page as soon as more information becomes available. If you encounter this issue, please email support@kajabi.com and we will be able to assist there in the meantime.

Posted Feb 03, 2023 - 13:52 PST