Notice Regarding Kajabi Support Wait Times

Incident Report for Kajabi

Update

We’re currently experiencing longer-than-usual response times from our Support team following a major technology migration completed on Wednesday (10/29) night. Unexpected issues from this process have created a backlog.

Our team is actively working to resolve this and expects to return to normal response times by Monday (or sooner).

Posted Nov 06, 2025 - 10:19 PST

Identified

We're experiencing a high volume of inquiries and wait times may be longer than usual.

We're working to get to our Heroes as quickly as possible. In the meantime, you may be able to find an answer to your question by visiting our Help Center at https://help.kajabi.com.

We appreciate your patience and understanding.

Posted Oct 31, 2025 - 13:17 PDT