Video Upload and Playback Issues

Incident Report for Kajabi

Resolved

This incident has been resolved.

Posted Jan 23, 2024 - 18:13 PST

Monitoring

A fix has been implemented by our service provider, and we are seeing recovery with media playback and file uploads. We will continue to monitor for anomalous behavior and will update this page as necessary.

Posted Jan 23, 2024 - 17:07 PST

Update

We are seeing improvements with media playback, but are continuing to experience issues with uploads.

Posted Jan 23, 2024 - 15:29 PST

Identified

We are currently experiencing video playback and upload issues due to a vendor disruption. We will update this page as soon as we have information to share.

Posted Jan 23, 2024 - 12:59 PST