Our team has not encountered any further issues since applying the fix and we are able to confirm that the app has returned to normal. We will continue to monitor the system's performance and we'll update the status if we encounter any trends. Thanks for your patience and understanding during the unexpected maintenance issues as we strive to improve our platform to better serve you. If you'd like to learn more about this series of migration maintenances, please see this article: https://kaja.bi/march-13-maintenance-faq.
Posted Mar 14, 2021 - 14:00 PDT
Update
We are continuing to monitor and verify the platform's stability and performance. From what we can see from the ongoing tests, the app has returned back to normal. We are still performing tests and will provide another update in 30 minutes after all tests have been completed.
Posted Mar 14, 2021 - 13:30 PDT
Update
We have applied a fix and the app seems to have stabilized, and access to the platform has returned to normal. We are continuing to monitor the system and will provide updates once the resolution has been confirmed.
Posted Mar 14, 2021 - 12:59 PDT
Update
We are continuing to investigate the inability to access the app and sluggish app loading times. We'll provide an update once the access to the app has stabilized. Thank you for your patience and understanding at this time.
Posted Mar 14, 2021 - 12:22 PDT
Update
We have noticed issues when accessing the app and we're investigating the root cause. We'll provide updates as we progress with the investigation. Thank you for your patience at this time.
Posted Mar 14, 2021 - 12:21 PDT
Verifying
Verification is currently underway for the maintenance items.
Posted Mar 14, 2021 - 12:11 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 14, 2021 - 12:04 PDT
Scheduled
We are completing our post-migration steps from yesterday with one final step. We expect performance degradation for about 2 to 5 minutes; however, the app will remain online. If you encounter any issues, please try again after a few minutes.
Posted Mar 14, 2021 - 12:04 PDT
This scheduled maintenance affected: App Availability.