New sign ups via BMA logs user out affecting Android devices only

Incident Report for Kajabi

Resolved

This incident has been resolved. If you are still experiencing issues, please make sure to update to the newest version of the app.
Posted Dec 16, 2025 - 15:59 PST

Identified

The root cause of this issue has been identified and our engineers are pushing out a new Android release, 4.3.2, that will resolve this issue. We'll update you as soon as we have more information.
Posted Dec 15, 2025 - 17:33 PST

Investigating

New users with an Android device gets logged out immediately after signing up via BMA. Affected users can still log back in. Our engineers are actively investigating this issue and we will have more updates for you as soon as we can.
Posted Dec 15, 2025 - 16:57 PST
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