Email Sending Delays

Incident Report for Kajabi

Resolved

Email delays have been resolved.

Posted Nov 14, 2020 - 08:16 PST

Identified

The cause has been identified and we are implementing a solution.

Posted Nov 14, 2020 - 08:08 PST

Update

We are continuing to investigate this issue. Outbound emails continue to be delayed.

Posted Nov 14, 2020 - 08:04 PST

Update

Correction: it does appear that some event emails have been delayed as well. We are continuing to investigate the cause.

Posted Nov 14, 2020 - 07:42 PST

Investigating

We are investigating email sending delays that are affecting some, but not all, outbound emails. Email sequences are affected, but not event emails. We will provide updates as soon as we have more information.

Posted Nov 14, 2020 - 07:39 PST

This incident affected: App Availability.