Investigating Issues with Contact Search

Incident Report for Kajabi

Resolved

This incident has been resolved.

Posted Mar 05, 2026 - 23:45 PST

Monitoring

A fix has been deployed, and we are seeing search results return to normal. We are continuing to monitor the system closely to ensure stability across all accounts. We appreciate your patience while we work to resolve this completely.

Posted Mar 05, 2026 - 22:49 PST

Identified

We have identified the cause of the search discrepancies affecting the Contacts tab. Our team is currently implementing a fix to re-sync search results and restore full functionality. We are working as quickly as possible to get this resolved for you.

Posted Mar 05, 2026 - 16:41 PST

Investigating

We are currently investigating reports of intermittent issues with contact search results. Some users may find that specific contacts are not appearing in search queries. There is no data loss. Our engineering team is looking into the root cause. Please follow this page for updates.

Posted Mar 05, 2026 - 14:03 PST