Community Access for new customers

Incident Report for Kajabi

Resolved

This incident has been resolved.

Posted Mar 26, 2026 - 16:47 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 26, 2026 - 15:39 PDT

Investigating

We are currently investigating reports of a "Not Authorized" error affecting new customers attempting to access their Community Groups after purchase/granting an offer.

Posted Mar 26, 2026 - 15:24 PDT